Hello, dear patron! Greetings from Cambridge City Hotel! We are pleased to announce that we were able to attain one of our goals for 2018. We, along with your help, were able to attain a 95% satisfaction rating for the month of March.
What is a Satisfaction Rating?
This is something that we do at the end of every month. It is the culmination of every short satisfaction survey that we have guests answer prior to check-out. This satisfaction rating is a barometer of how well we do our job and how we can continue to improve our processes. It is our goal to receive a minimum of 93% at each month.
How Did We Do It?
Your concerns and comfort is truly important to us. We have noted all the past months and years wherein our performance may have been over 87% in satisfaction. While this percentile is high, it is simply not high enough for us. We rectified the lacking 6-7% through the following ways:
We believe that our employees are at the frontlines when it comes to giving you the hospitality that you aim for and truly deserve. We took note of any departments that needed a bit more work and retrained them. We spared no expense at providing truly timely and highly effective seminars and panels that helped our employees grow.
For the longest time, Cambridge City Hotel carried old offers that were frankly better left in the early 2000s. We went back to the drawing board and came back with offers that hold the keys to your elevated Cambridge experiences.
While Cambridge City Hotel was a jewel in the midst of the laid back metropolis, we believed that this jewel needed a few additions. As you may have noticed, we have fully renovated the guest gym and bathing facilities. Better technologies have become available and it was only right that we bring these to you.
We would be nothing without you, dear patron. This achievement early on in this year only adds more fire to our fuel to serve you better. If there was anything that we can do further to offer you better Cambridge experiences, do let us know. It is through your input that we are able to continuously provide hospitality that is akin to the comforts of your own home.
How may we better serve you?